FAQ

Orders will be processed within 2 - 5 business days after your full payment has been received.
Shipment time will be between 2 - 7 business days depending on your physical address. The total wait time after you place your order will be between 4 - 12 business days. Shipping time and cost vary depending on location, and product ordered.
If you are paying by certified check or money order, please allow 7-10 business days for the funds to clear.
If you are local, and would like to save on shipping costs, we offer a Warehouse Pickup Option; for this option, a handling charge will be applied. Please call our toll-free number for instructions on pick-up.
Sorry, no COD or Escrow. Hawaii, Alaska, Canada, and all International locations pay actual freight.
Hawaii, Alaska, Canada, and Other International Locations please contact us at 1-877-919-8818 for a shipping quote.

We offer priority handling and delivery on most items upon request. For special instructions, PLEASE ORDER BY PHONE.
Rush shipping fees and expedited shipping costs and custom charges are not refundable.

Cancellations on orders are accepted without penalty before the close of business on the day purchased. A 3% processing fee penalty will be charged for all cancellations after the day of purchase.
No Cancellations are accepted after order has been shipped.

Limited 1 year warranty for mechanical and structural parts on all Spa Equipment Shop products.
Limited 90 day warranty for electrical parts on all Spa Equipment Shop products.
Products are guaranteed to be free of defects in material and craftsmanship for the duration of the warranty to the original owner.
This warranty excludes damage caused by improper setup, neglect, or normal wear and tear.
The warranty is voided by non-factory modifications and repairs by unauthorized personnel.
All warranties are limited to factory provided replacement parts, and in-factory repairs or replacements are at the discretion of Spa Equipment Shop.
Only qualified authorized dealers may perform repairs under warranty terms. Spa Equipment Shop will offer free unlimited telephone support for end-customers as well as dealers in an effort to install or replace parts sent by Spa Equipment Shop

Returns will only be accepted within 30 days of when the product ships from our warehouse. After 30 days, all repairs and replacements will follow our warranty policy.
Products must be returned in original packaging, in new condition, and with the authorization of Spa Equipment Shop.
Spa Equipment Shop products are guaranteed to be free of defects in material and craftsmanship for the duration of the warranty to the original owner.
When returning a product within 30 days for non-warranty related issues, a restocking fee of 20% of the purchase price will be applied to all Spa Equipment Shop products. Customer’s original shipping charges will not be reimbursed. Customer is responsible for return shipping. Items returned after 30 days may incur extra charges.
For warranty-related returns and exchanges, Spa Equipment Shop will be responsible for return Ground shipping of parts. For entire product exchanges or in-factory repairs, customer will be responsible for insured return shipping.

We collect sales tax in the state of California. All shipments to CA are subject to California Sales Tax.
Resellers must provide valid reseller's license in order to be considered Tax Exempt.

Our helpful customer service department is committed to assist you in every way. If you have a question or problem with your order, please call 1-877-919-8818 Option 2 for Customer Service, Monday – Friday, 8am – 5pm PST. Or email us at support@spaequipmentshop.com 24 hours a day, 7 days a week.
Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.